Managed Server Info.

Technical Information

CheckPoint VPN Client

Click on the following links below to download the Checkpoint Software VPN client. Download based on your operating system. Note that this download originates from: http://www.checkpoint.org

VPN-1 SecuRemote/SecureClient

• Windows 9x/ME
• Windows 2000/XP
• Windows NT

How do I make Changes to my Service?

Administrative and Emergency Contacts

To make changes to the Administrative and Emergency Contacts for your Managed Server please faxed us signed copies of:

• Administrative & Emergency Contact Form (MS Word Document)
• Administrative & Emergency Contact Form (html)

Firewall Changes

To make Firewall Changes, changes to the IPs and protocols (web or SQL) that can access your server fax or email us:

• Firewall Change Request Form (MS Word Document)
• Firewall Change Request Form(html) Web Document
  

Also see: How to Fill out the Firewall Form

Order Different Services or Equipment

To change services or equipment, e.g. add hard drive space, load balancing, or other services, email sales@junctionbox.net or call us Monday through Friday between 8:00 AM and 9:00 PM (352) 683-0349 and speak to your Account Manager. They can explain what service or equipment options are available and get the ball rolling on upgrades, downgrades or other service adjustments.

How do I contact Junctionbox for help?

Via Telephone: Call  (352) 683-0349 and ask for Managed Server Support. If it after hours, leave a message and a phone number for some one on our support staff to call you back within 4 hours.

Via Email:support@junctionbox.net

Optional Services

Junctionbox's Monitoring Services

Junctionbox's Monitoring service watches your server(s) through port checks, SNMP and intelligent monitoring agents. Notifications can be by e-mail, pager, a phone call from our Network Operations Center, or you can authorize Junctionbox to take corrective action on your behalf. (This service is included if Junctionbox manages the Operating System of your Managed Server.) To order this service, contact your account manager via email sales@junctionbox.net or by phone (352) 683-0349.

To activate or change your Monitoring Service and configuration, please fill out and fax us these forms:

• Monitoring Service Request Form (MS Word Document)
• Monitoring Service Request Form (Web - html Document)

Also see: How to Fill out the Monitoring Request Form.

System Administrator For Hire

If you would like a Junctionbox System Administrator to assist you in installing software upgrades and other administrative tasks we recommend System Administrator for Hire. This service is billed to you by the half hour at $150/hour during regular business hours (8:00 AM - 5:00 PM, Monday - Friday) and $250/hour during off hours and holidays. To request our System Admin for hire service, Call (352) 683-0349 and email it to support@junctionbox.net.

• System Administrator for Hire Work Request Form(MS Word Document)
• System Administrator for Hire Work Request Form Web Page (html)

Also See:   How to Fill out the System Admin for Hire Work Request Form