Our monitoring service is operated through Junctionbox's Network Operations Center and uses a variety of enterprise monitoring tools including HP Openview. Available types of monitoring include port checks, SNMP, and intelligent agents. Notifications can be by e-mail, pager, a phone call from our Network Operations Center, or you can authorize Junctionbox to take corrective action on your behalf.
We encourage you to use Junctionbox's new network Monitoring Services, and any Junctionbox Managed Servers. (If you purchased the Managed Operating System with your Managed Server, we are already monitoring your equipment and it is not necessary to fill out the forms below).
To activate or change your Monitoring Service and configuration, please fill out and fax us these forms:
You can tell us anytime you do not want to be notified about outages we discover because you are doing maintenance on your equipment (or any other reason) by sending an e-mail to noc@junctionbox.net listing the specific IP address of device and the duration of time you do not want notifications. A ticket will be automatically opened and you will receive a confirmation response. You will not be notified about anything concerning the systems you list for the duration of the outage window you specify.
If you have ordered Intelligent Agent Monitoring for your server(s) you will need to install the agent software for your platform.
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