Junctionbox Online Services

  Junctionbox Online Services
  Monitoring Services Request Form

Only Administrative and Emergency Contacts can request Monitoring Services Changes.

Name:   Date:  
Phone:   Email:  

Please allow 2 business days for all monitoring service requests; no non-emergency changes occur over the weekend. Emergency changes may incur a fee, please explain the nature of the emergency at the bottom of the form.

Equipment and Services to be Monitored

(All items listed here, will share the same Alarm Action and Notification Preferences - listed below).

# Add, Modify or Remove Device IP Address O.S. *Monitoring Services
(SNMP, ITO Agent, http, ftp, port #, etc.)		 SNMP Read Community String Equipment Function Type or Location of Equipment
Ex. Added 192.168.0.1 Win 2000 SNMP public IIS Web Server Junctionbox Managed Server
Ex. Added 192.168.0.2 Win 2000 FTP, SMTP, POP3 public FTP and Mail Server Junctionbox Managed Server
1              
2              
3              
4              
5              

* Monitoring Service Descriptions: SNMP monitors hardware health, ITO Agent monitors operating system health, Port # checks monitor service availability.

Please describe what you are trying to accomplish: (use additional pages if necessary)

 
 
 
 
 

Alarm Action and Notification Preferences:

(Contact information comes from the Admin & Emergency Contact Form)

**Alarm Type ***Junctionbox's Amin for Hire Contact #1 Notification
Name: _________________________		 Contact #2 Notification
Name: _________________________		 Contact #3 Notification
Name: _________________________		 Take No Action
CRITICAL Yes Email Phone Email Phone Email Phone
MAJOR Yes Email Phone Email Phone Email Phone
MINOR Yes Email Phone Email Phone Email Phone
WARNING Yes Email Email Email
OTHER   Email Email Email
** Alarm Types *** Junctionbox's Admin for Hire
CRITICAL: System down or in immanent danger of going down.
MAJOR: A serious outage likely visible to users, such as down services or a serious performance degradation.
MINOR: A serious event but does not deny service to users.
WARNING: A serious event but does not deny service to users.
OTHER: Routine messages denoting a successful task completion. 		This option is currently only available for Managed Server Customers. This requires that we have root or Administrator access. It is your pre-authorization for Junctionbox's professional Administrators to spend up to ___ hours (default is 2 hours) per incident for immediate response to an alarm. All actions that are not to repair Junctionbox owned hardware or network failures are billed to you at $150/hour (8am-5pm M-F) and $250/hour (all other times).
Signature:   Date:  

Email it to support@junctionbox.net

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