Windows 2000 Managed Servers

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Frequently Asked Questions

Now I have my account information, how do I administer my Windows 2000 server?

Windows 2000 servers have an excellent built-in administrative service called the Terminal Server Remote Administration Service. To use it you need the Terminal Services Advanced Client (TSAC) with is available from Microsoft on their TSAC download page. Select the product that best fits your needs and follow the installation instructions from Microsoft.

For full functionality from your Windows 2000 or NT 4.0 machine we recommend the MSI package. Windows 95 and 98 users, will also need the following patch to allow the MSI package to work properly: ftp://win2k.dn.net/

Where can I find more information about Windows 2000 Server?

• Windows 2000 Frequently Asked Questions
• Microsoft's Windows 2000 Server Support
• Windows 2000 Magazine Network

Now that I have the Terminal Services Advanced Client (TSAC) how do I connect to my server?

Run the Terminal Services Advanced Client (the something.exe file you downloaded from Microsoft). First the login screen will come up, enter the following information from your Managed Server account information email.

• username: Administrative Username
• password: Administrative Password
• logon to: Host name

(If this is a server where we manage the hardware only, we encourage you to change the administrative password). Once you log into the server, the main window is the desktop of your server, and has full desktop functionality. For more information about the Terminal Server Advanced Client, see Microsoft's TSAC Market Bulletin and their TSAC FAQ.

How do I close a Terminal Services connection so that it disconnects completely?

The Terminal Server Remote Administration Service only allows 2 simultaneous remote connections. Unfortunately clicking on the X in the upper right hand corner of the Terminal Server client kills the program but does not close the connection. If you don't log off a connection correctly, it stays open and blocks your ability to log in to your server later.

Instructions for correctly closing your connection:

1. From the Start Menu choose Logoff (username)

Or you can disconnect using the Terminal Services Manager:

1. From Programs choose Administrative Tools
2. From the Administrative Tools list choose the Terminal Services Manager
3. In the Right Side of the Terminal Services Manager window is a list of connected users. Choose one (there may be two) of the green RDP-TCP users and right-click on the green head. From the menu that pops up, choose logoff. The console user (white) will always be there.
4. Now the Terminal Server Client is properly disconnected.