This page is designed to help you isolate phone line issues so that you can call your telephone company to have them resolved.
There are a couple of things that could be affecting your connection, services on your phone, and the path the connection is taking through the phone company to get to us.
Some services available through the phone company and appliances you can put on your phone line, can significantly affect modem connections. Having multiple services on your phone line can sometimes significantly degrade your connection, one troubleshooting step may be to temporarily block them or turn them off and try your modem and see if you get a faster connection. Also try turning off auto-answer on your fax machine. Some fax machines generate line noise, significantly deteriorating the quality of your connection.
If you have turned off all of your services, upgraded your modem and your are finding that you are getting a slow connection to Junction Box there may be a problem in the path that your call takes to get to our modems. This can be a difficult problem to isolate and we recommend that you call your phone company to address this issue.
A fast-paced busy signal, "fast busy", or a recorded voice message, "circuit busy", is caused by telephone company circuits that are too busy to make the call. Since this congestion is within the voice phone network, your modem never contacts us to make the call. We have no control over the phone company and stongly recommend contacting your local telephone provider.
Contact your local phone company customer service representative, their contact information is listed below or on your monthly statement. Keep a record of your conversation, and the name of the representatives you speak to, and be patient. It may take some time for them to gather all of the facts about your line or complaint.
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